Do You Have IT Support Services We Can Help With?
HelpDesk – we help your employees stay on-the-job
Many IT problems can be solved by our Remote Helpdesk services. Your team simply submits help requests directly through our state-of-the-art trouble-ticketing system, by email, or by phone. MSP customers enjoy the additional peace of mind that comes with associated service-level-agreement (SLA) response times. When the job requires it, our team will be onsite to deploy equipment, perform installations, or to diagnose and resolve issues that can’t be handled remotely.
We help your team solve issues associated with:
computers and their operating systems
printers & peripheral devices
device networking & security
user accounts, login issues, & email
installing software applications
Network Set-up, Support & Optimization – access any device, anywhere, anytime
Your network does the heavy lifting when it comes to managing the flow of information. Wired or wireless, we’ll help you build out a reliable, secure and fast network. We can design, deploy, and maintain your network infrastructure for internet and localized connectivity, including shared file storage on-premise or in the cloud. We handle everything from facility cabling to server commissioning (software and hardware), WiFi configurations, router and firewall deployments, issue diagnosis, and performance optimization. We even offer portable “IT-in-a-box” solutions designed to deliver full network capabilities over LTE for organizations with temporary field operations such as construction sites.
Applications Ecosystem – the foundation of a productive work force
We help define and manage your organizations applications ecosystem, whether on-premise, in the cloud, or both. This includes software residing on servers and individual operating systems, network file storage, productivity applications (e.g. MSO365, Google Docs, Open Office, etc), as well as coordinating efforts to resolve issues with enterprise business applications or printing solutions. We’ll handle migration of operating systems, MS Office apps, and coordinate upgrades with your software vendors.
Plan-for-Technology resells and supports both hosted and on-premise Microsoft Office applications. Microsoft’s email solutions offer industry-leading availability, reliability, and functionality. We also recommend enterprise level email encryption and archiving solutions for organizations subject to compliance requirements. We even monitor Microsoft “end of life” product timelines to help you understand your options, and then manage the entire migration process for you.
Business Continuity Planning
We offer options for every budget to keep your data safe, accessible, and current. From a cost-effective onsite back-up “appliance” to full disaster recovery, we understand and can help you navigate the latest trends and tools designed to meet the most stringent Recovery Time Objectives. We also help you deploy solutions for hosting and managing confidential business data in the cloud, from cloud computing applications to entire server farms.
Equipment Purchases – Get the right gear for the job.
One of the cornerstones of productive workplaces is up-to-date hardware. We understand the complexity of designing, specifying, and configuring such equipment so that it performs as a system. Our team can specify equipment configurations, purchase and configure/deploy workstations and servers, network devices, printers, VoIP phones, video security, or even automated back-up power supplies. Plan-For-Technology offers quality, commercial-grade equipment that lasts and delivers the lowest total-cost-of-ownership over its lifespan.
New DaaS offering! The pace of change for technology is constantly accelerating. The average expected lifespan for many computing devices ranges between 3 and 5 years, as much due to obsolescence and the demands of new software applications as to actual hardware lifespans. We now offer “Device as a Service” (DaaS) as an option to outright asset purchase. Rather than absorbing the upfront cost of a hardware refresh, these programs allow you to subscribe to a device plan for 1 low monthly fee per device over 3- or 5-year periods.