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VoIP– More capability at less cost. What’s not to love?
Today’s’ (VoIP) Internet-based phone platforms offer an amazing array of productivity enhancements in very cost-effective packages. Managing and integrating your telephone system as part of your overall digital footprint is one of the most cost-effective IT investments today’s small or medium business can make.
Unlike a traditional, premise-based phone system, PFTConnect is a cloud-based VoIP phone system that delivers unparalleled reliability, no upfront capital investment in expensive hardware, and simplified billing and administration. Hosted systems are versatile, scalable and provide more features than a traditional system without the upfront Cost. Our system offers both eFax and Fax to email, eliminating the need for a physical fax machine.
VoIP FEATURES
What are Auto Attendants capabilities?admin2020-05-04T17:44:44-04:00
- Customer Portal: Web based user interface that allows users to configure their PBX, create call queues and groups, view call detail records and billing information, listen to and delete your voicemail, upload music on hold
- Top Level Auto Attendant (Always On): Allows callers to select from menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants
- Multiple Top Level Auto Attendants (Always on): Each Auto Attendant is configurable individually
- Top Level Auto Attendant (Time Based): Available after N rings or based on time of day
- Sub-Level Auto Attendants: Sub-Level Auto Attendants are often used for different departments within an organization. For instance, you may have a main Auto Attendant for the company, and then a sub-level Auto Attendant for Sales, Support, etc
What kind of Call Management features are included?admin2020-05-04T17:44:39-04:00
- Outgoing Call Blocking – Prevent calls to specific numbers or services (ex: 900 calls)
- Incoming Call Identification – Identify an incoming call on the phone’s LCD display by modifying the Caller ID display indicating how the call was routed.
- One Button Redial – A device or SoftPhone feature that redials the last number dialed by the extension user. Not all phones support this feature.
- Do-Not-Disturb (DND) – A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.
- Call Waiting Indicator – Indicates incoming call (and caller ID, if available) while another call is in process.
- Incoming DID Routing – Route calls based on the number that was dialed. Calls may be routed to an auto attendant, extension, group, phone number, or ACD or Call.
- Incoming Caller ID Routing – Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or ACD or Call Queue.
- Incoming Privacy Screening – Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.
- Incoming Call Blocking – “Black list” phone numbers to block them from calling your PBX.
- Busy Call Forwarding – Automatically forwards your calls to an extension, group, phone number when your phone is busy.
- No Answer Call Forwarding – Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.
- Call Forwarding – Forward calls via the PFTConnect Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer.
- Unattended Transfer (Blind Transfer) – Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.
- Attended Transfer – Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.
- Call Hold – Place calls on hold, and play music or a commercial on hold.
- Find Me (PFTConnect Digital Assistant) – Setup a personal assistant to “find you” at up to five (5) Locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.
- Automatic Call Distribution (ACD) – Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.
- Call Queue – Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, you are Nth caller. Estimated wait time is N minutes. Please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.
- Call routing based on business hours, after hours & holiday hours – Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.
- Speed Dial – A device or SoftPhone feature that automates the dialing of a pre-determined phone number.
- Disable Outbound Dialing – Disable Outbound Dialing on certain extensions only.
- Company Wide Directory – A list of contacts and phone numbers that are uploaded via the PFTConnect Portal, and are made available on an IP phone or SoftPhone.
- Office Intercom – Dial another user’s extension, activating their phone speaker to make an announcement
- Forward your calls Locally or Remotely via Phone or Web – Call forwarding is easy to setup and manage.
- Caller ID Blocking – Disable Caller-id for all outbound calls made from your PBX.
- Call Recording – Selectively record calls for training or documentation purposes.
- DISA (Direct Inward System Access) – Allows someone from outside the PBX to obtain a dial-tone and to place calls from it as if they were placing a call from within the switch (with password protection)
What is Call Conferencing?admin2020-05-04T17:50:29-04:00
- 3-Way Conference Call – After making or receiving a call, a user may conference in any third party for a 3-way call.
- Conference Bridge – Multiple on-site and outside callers can simultaneously participate in password protected conference calls. Callers can be assigned talk-listen or listen only access.
- Default Music On Hold – Royalty free music provided by PFTConnect – Custom Music On Hold – Music provided by Customer, and uploaded through the Customer Portal
- Commercial On Hold – Record your commercial and upload it to your PBX via the PFTConnect Portal.
- Commercial On Hold By Location or Queue – Multiple commercials on hold may be uploaded to your PFTConnect PBX, and can be unique based on location or queue.
What kind of Reporting is possible?admin2020-05-04T17:54:59-04:00
- Call Detail Records – Real-time call logging is available via the portal. From, to, call duration, date and time, and call type (International, On-Net, etc). In addition, frequently called numbers can ‘tagged’ with text descriptions for legibility.
- Call volume graphs by time of day, month, year or custom dates – Histograms graphically display calling patterns and trends.
- Call traffic by extension – Track number of calls by individual
- Detailed Accounting – Track orders, invoices and all PFTConnect billings online.
What is the complete list of PFTConnect features available today?admin2020-05-04T17:52:45-04:00
User Features
- Account Codes
- ANI/CLI Customizations
- Anonymous Call Rejection
- Authentication by Digest
- Busy Lamp Field
- Call Forwarding
- Call Forwarding Always
- Call Forwarding Busy
- Call Forwarding No Answer
- Call Forwarding Not Reachable
- Find Me (multiple numbers)
- Sync with Server
- Call Logs (Inbound and Outbound)
- Call Monitoring
- Automatic Recording
- Supervising Mode
- Silent Monitoring
- Call Notify
- Call Pick Up
- Call Pick Up Department
- Call Pick Up Domain
- Directed Call Pickup
- Call Recording
- Call Return
- Call Status (Real-time in User Portal)
- Call Transfer
- Attended Transfer
- Blind Transfer
- Intercom Transfer
- Transfer to Voicemail
- Call Waiting
- Calling Line ID Delivery Blocking
- Calling Name Retrieval
- CDRs
- Charge or Billing Number
- Client Call Control (API and User Portal)
- Conferencing (Multi-Way Calling)
- Convene Conference
- Invite Attendees
- Multiple Conference Rooms
- Scheduled/Instant Conference
- Web-based Setup
- Device Auto Provisioning
- Direct Inward Dialing
- Directed Call Park
- Directed Call Pickup
- Diversion Inhibitor
- Do Not Disturb
- Sync with Server
- Extension Dialing
- External Calling Line ID Delivery
- Hunt Groups
- In-Call Service Activation
- Instant Messaging (via XMPP or SIP SIMPLE)
- Intercom
- Internal Calling Line ID Delivery
- Last Number Redial
- Message Waiting Indicator
- Music-On-Hold
- System Default Music-on-Hold
- Personalized Music-on-Hold
- Phone Status
- Presence
- Privacy
- Selective Call Acceptance
- Selective Call Rejection
- Simultaneous Ring
- Shared Call Appearance
- Three-Way Call
- Two-Stage Dialing
- Video Telephony
- Voicemail
- Default Greetings
- Customizable Greetings
- Name Recording
- Email Notification
- Voicemail Forwarding
- Forwarding to Email
- User Portal (View, Save Delete)
- Voice Messaging Group
- Voice Messaging Call Back
- Web User Portal
- Contact List with Presence
- Click to Call
- Inbound Call Handling Rules
- Screen Pops
- Messaging
Group Features
- ACD
- Auto Attendants
- Personal Auto Attendants
- Scheduled Auto Attendant
- Chained Auto Attendants
- Barge In
- Business Trunking
- Call Intercept
- Call Park
- Directed
- Dynamic
- Calling Group ID Deliver
- Configurable Extension Dialing
- Configurable Feature Codes
- Configurable Directories
- Device Inventory
- Department Support
- Group Announcements
- Group Custom Ringback
- Group Instant Messaging
- Hot Desking
- Hoteling
- Hunt Groups
- Instant Group Call
- Listen In
- Office Manager Portal (Web portal)
- Active Calls
- Auto Attendant Designer
- Call Records
- Call Statistics
- Conference Bridge Configuration
- Device provisiong
- Moves, Adds, Changes
- Music on Hold Upload
- Queue Management
- Voicemail Management
- Night Mode
- Paging
- Simultaneous Ring (group)
System Features
- Brandable Portals
- All User Levels
- Configurable Permissions
- Custom Domains
- Secure
- Custom Integrations
- Salesforce Adapter
- Virtual Office Control Panel
- Hospitality and Hotel Systems (PMS)
- Click-to-Call from WordPress and other CMS
- API
- Access all System Funtions
- Call Control
- Configurable OAuth Permissions
- Even Subscriptions (webhook)
- Mature and Well Documented
- Fault Tolerant
- Active-Active Architecture
- Geo-distributed
- Highly Scalable
- Rolling and Hitless upgrades
- Security and Fraud Detection
- Auto Block Failed Registrations
- Auto Block SIP Port Scanning
- Auto Block Promiscuous SIP Devices
- Velocity Filter for Bad Digits
- Device Provisioning
- Customized Directories
- Domain and Device Overrides
- MAC Management
- Remotely Triggered Updates
- Supports Major SIP Phones
- Zero Touch Device Configuration
- Regulatory Compliance
- 911 Emergency Calling Solution
- CALEA (lawful intercept)
VoIP FAQ
What is VoIP?admin2020-05-04T17:51:04-04:00
- Virtually all telephone technology is converging into “Voice Over Internet Protocol” which allows a whole new world of features and capabilities.
- VoIP phone service leverage the internet to rather than traditional phone lines and is provided as a monthly subscription. If you are switching from a legacy phone system, it will only require the purchase new handsets.
- The transition is easy with the training and support we provide.
- An online user interface makes it easy to add and delete users, update recorded messages, change extensions and so on.
- PFTConnect requires no upfront capital expenditure other than VoIP handsets.
Why choose PFTConnect for your VoIP?admin2020-05-04T17:54:13-04:00
- We save you money!
- Ask us for a quote – chances are we can reduce your budget even if you already have an existing VoIP provider
- Our hosted VoIP solution requires minimal equipment installation or maintenance and will save significant money over any legacy phone system.
- We bring a personal face to customer support!
- PFTConnect provides flexible, adaptable, and scalable state-of-the-art Hosted VoIP telecommunications solutions that flex with your business conditions.
- Improved control
- Easy access to all call detail & analytics
- Support – If a problem arises you can talk to a real person who will make resolving any issue you have a priority.
- Easily Customized and administered:
- Add, delete users, extensions
- Update, change auto attendant messages easily
- Customize your music or messages on hold
- Modern calling capabilities:
- Call/receive remotely as if in the office
- Find Me – calls can “find” you at up to 5 locations
- Host your own conference calls
- Virtual faxing
- Superior Sound Quality
- We eliminate the jitter, echoes or other disruptions you may experience with other VoIP providers.
- Dependable Service
- Natural disasters and power outages won’t stop your phones – we re-route phones instantly when office access is compromised.
VoIP Calling Controlsadmin2020-05-04T17:51:20-04:00
- FREE Calls to other PFTConnect Voice subscribers – All calls “on-net” are FREE. That means you will not be billed for any call to another user on your PFTConnect PBX or any other PFTConnect customer.
- Domestic Origination – PFTConnect provides local phone numbers or DIDs in most of the LATAs in the United States. That means that we can port your local phone number to our system and provide your company with the highest quality voice communications and flexibility of Voice Over IP (VoIP).
- Domestic Termination – PFTConnect provides competitive outbound call packages ranging from pay-as-you-go, pre-paid minutes, and unlimited usage plans. Our per minute rate is competitive, and our quality and reliability is uncompromising.
- International Termination – PFTConnect offers competitive international rates. International rates are available via the PFTConnect website.
- SIP Trunking – Have your own PBX, and want to realize the flexibility and cost savings of business-quality VoIP? PFTConnect offers ATA and SIP Gateway devices, or you can connect your SIP enabled PBX to our network and realize the benefits of PFTConnect VoIP.
- E911 support, compliant with all FCC mandates – Every location and phone number where you utilize a PFTConnect device or SoftPhone must have an associated E911 charge and entry in the PFTConnect Web Portal. The phone number associated with your location is then registered with the national E911 database. You are also rPFTConnectonsible to update this information with PFTConnect if you move any device to a new location per the PFTConnect Terms of Service.
- Toll Free Numbers – Utilize one or multiple Toll Free numbers which may be routed to a specific local DID, auto attendant, group or queue.
- LAN Segmentation – Separate voice and data on a customer Local Area Network (LAN).
- VoIP Firewall – Firewall the VoIP network.
- DHCP for VoIP Devices – Provide the IP addresses for all PFTConnect VoIP devices.
- Data Bridge – The data side of the network is passed through the PFTConnect VMD.
- Rate Limiting – Traffic on your broadband connection may be managed to control the allocation of bandwidth for voice and data. This model protects the amount of bandwidth available for voice and assures that heavy data usage will not interfere with your voice quality. Rate limitations may be changed at any time as needed.
- Diagnostics – The PFTConnect VMD has diagnostics that our support Agents may utilize to diagnose any issues you might have.