Per Device? Per User?  - No more.

Like our services, our service is customized to our individual clients.  We give our customers a Total Customer Experience.  We price our services based on what your business needs, not on a formula that fits makes your business feel like another number.  Our services are customized to the needs of the business and the user.

With ETS, you can  change as you grow.  We give you the flexibility to start with the services that make the most sense for your organization, and then grow with us as your needs grow. Whether you want to take a total hands off approach to your IT systems or want to get your hands dirty, we will customize our services to meet your needs.

 

We offer a comprehensive suite of Network Management Services:

      • Real-Time Network Montoring – Notifications are sent to our team, automatically escalating events to our team.
      • Server Monitoring – Our Network Operations Center monitors your servers 24x7x365. We monitor server availability and critical services running on your servers. Along with our monitor performance and proactive monitoring, our solution is second to none. We monitor all types of applications for availability including Microsoft Exchange Server, SQL Server, Terminal Services and can monitor custom applications including ERP or accounting systems.
      • Manual Reviews – On a monthly basis an engineer performs a manual review of your servers to ensure your servers are running at 100%
      • Regularly Scheduled Preventative Maintenance – Our patch management system to deploy patches to your servers, workstations and laptops. All patches are tested prior to deployment to your computers to avoid needless downtime. We monitor each client individually so no conflicts occur with existing software
      • Vendor Management – We manage all hardware and software maintenance renewals and provide an asset management report to you on a quarterly basis.
      • Critical Device Monitoring – We monitor all critical network devices such as routers, firewalls, switches, and VoIP system.
      • Full Time Help Desk Support Services to your Users – Not all problems will be server or infrastructure. We provide support to your users with their software, workstations and printer issues.
      • Spyware Scanning – Weekly a scan is performed on workstations/laptops to identify and remove Spyware and other malware threats.
      • Asset Management – On a regular basis a scan is performed on all hardware (servers, workstations and laptops). The results are logged in our asset management database allowing us to keep a clea picture of your business

 

Trust your IT infrastructure management to the professionals and you won’t be disappointed.